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FAQ & Troubleshooting

This section is designed to help you quickly find answers to common questions and resolve issues you may encounter while using Mint Condition. Whether you’re setting up your property, managing reservations, or synchronizing calendars, you’ll find helpful information and workarounds here.

General Questions​

What is Mint Condition?​

Mint Condition is a comprehensive property management platform designed for owners and property managers. It streamlines tasks, reservations, invoicing, and calendar management – even if you don’t use a full‑scale Property Management System (PMS).

Who can use Mint Condition?​

  • Property Owners & Managers: Use Mint Condition to manage reservations, tasks, invoices, and more.
  • Service Providers & Crew: Collaborate with your team by receiving task notifications and updates.
  • Users without a PMS: Export iCal links to sync reservation data with external booking platforms like Airbnb, Vrbo, and Booking.com.

What is an iCal file, and why would I need one?​

An iCal file is a standardized calendar format (with the .ics extension) that can be imported into other calendar systems. Mint Condition lets you export an iCal file of your property’s reservations so that you can automatically block off dates on external booking platforms, reducing the risk of double bookings.

Calendar & Reservation Sync​

How do I view reservations for a specific property?​

  • Step 1: On the Calendar page, use the property dropdown to select a specific property.
  • Step 2: Once a property is selected, reservations for that property will appear alongside tasks.
  • Note: If you choose “All Properties,” only tasks are displayed.

My calendar isn’t showing reservations – what should I do?​

  • Check Property Selection: Make sure you have selected a single property from the dropdown.
  • Permissions: Ensure your account has the correct permissions (property manager or owner) for that property.
  • Sync Status: Verify that recent synchronizations have completed successfully (check the Synchronizations page for any errors).

Why do I need to export an iCal file?​

Exporting an iCal file allows you to import your property’s reservations into platforms like Airbnb, Vrbo, or Booking.com. This helps to automatically block off dates that are already reserved in Mint Condition, preventing double bookings.

Exporting iCal​

How do I export an iCal file?​

  1. Select a Property: On the Calendar page, choose the property you wish to export.
  2. Click Export iCal: Once a property is selected, the Export iCal button will appear. Click it.
  3. Configure Export Options:
    • Channels Section: Check the channels (e.g., Airbnb, Vrbo) you want included in the export.
    • Field Mapping: Adjust which reservation fields are mapped to standard iCal fields (UID, DTSTART, DTEND, etc.). Default mappings are provided and can be customized.
  4. Copy the iCal URL: The generated URL (with encrypted parameters) is displayed in a text box. Click the Copy button to copy the URL.
  5. Import on Booking Platforms: Follow the instructions below for importing into your external platform.

How do I import the iCal into external booking platforms?​

  • Airbnb:
    1. Log in to your Airbnb account.
    2. Navigate to your property's calendar settings.
    3. Select the Import Calendar option.
    4. Paste the iCal URL you copied from Mint Condition.
    5. Save your changes; Airbnb will automatically block off the reserved dates.
  • Vrbo:
    1. Sign in to your Vrbo account.
    2. Open the calendar settings for your property.
    3. Find the Import Calendar or Sync Calendar option.
    4. Paste the iCal URL and confirm.
  • Booking.com:
    1. Log in to your Booking.com account.
    2. Go to your property’s calendar or availability settings.
    3. Look for the calendar synchronization section.
    4. Enter the iCal URL and save your settings.

What if my iCal export isn’t updating correctly?​

  • Refresh the Modal: Make sure you wait a few moments after changing any export options for the iCal URL to update.
  • Re‑Generate: If changes aren’t reflected, try closing and reopening the export modal.
  • Check Channel Selections: Ensure the correct channels are selected, as the iCal export can be filtered to exclude reservations from specific channels.

Common Issues & Troubleshooting​

Q: I’m not receiving the iCal file when I export. What could be wrong?​

  • Check Encrypted Parameters: Ensure the exported URL contains valid encrypted parameters.
  • Server Errors: Look for error messages in your browser’s console or on the Synchronizations page.
  • Network Issues: Verify that there are no connectivity issues between your browser and Mint Condition.

Q: My iCal file has incorrect dates or times.​

  • Time Zones: The system converts all dates to UTC for iCal exports. Ensure that your property’s timezone is set correctly in its settings.
  • Reservation Data: Verify that the reservation dates in Mint Condition are correct.
  • Manual Adjustments: If you have customized field mappings, check that they correctly reference the reservation fields.

Q: I have further questions or run into an issue not listed here.​

Final Tips​

  • Review Permissions: Many features (such as reservation exports and calendar sync) require specific permissions. If you encounter issues, check that your account has the correct role.
  • Browser Cache: If you update settings or export options and the results don’t seem to change, try clearing your browser cache.

By following these steps and tips, you can quickly resolve common issues and get the most out of Mint Condition’s calendar and reservation synchronization features.

For additional information, please refer to our Using the Calendar and Synchronizations Page documentation.